Terms & conditions


1. Introduction

Welcome to inne, owned by Feral GmbH.

Please read these terms and conditions of use (hereafter ‘Terms’), privacy policy and cookie policy carefully before using the inne website (inne.io), blog (inne.io/en/blog) or webshop (collectively ‘the Site’) or the inne MINILAB (as defined below), our marketing material and any other content (collectively ‘the Products’ ) provided by Feral GmbH.

By using the site or the products, you agree to be bound by these terms, if you do not agree, do not use the site or the products. This is a legally binding contract.

Please note that these Terms may be updated or amended from time to time and ensure you check the Terms regularly. It is your responsibility to check these terms periodically for changes. The most current version will be posted on the Site.


2. About us

We are the manufacturers and distributors of the inne MINILAB and operate under the company name Feral GmbH (hereafter inne/ Feral/ we/ us/ our) with the registered address Skalitzer Str. 85-86, 10997 Berlin, Germany. We are registered at the commercial register of Amtsgericht Charlottenburg and our company registration number is HRB 183693 B and our German VAT ID number is DE311651018. Our WEEE producer registration number is: DE40321321 (Germany).

You can contact us by email on support@inne.io or via WhatsApp on +49 170 28 84 276 if you have any questions or issues.

If we have to contact you, we will do so by using the email address, telephone number or postal address you have provided to us. When we use the word ‘writing’ in these Terms it includes emails, unless otherwise specified.


3. Introduction to the inne MINILAB

The inne MINILAB is a fertility monitoring device that supports you in understanding your reproductive health by measuring progesterone in your saliva throughout the menstrual cycle. The inne MINILAB is an integrated system consisting of three components:

  • The inne STRIPS
  • The inne READER
  • The inne APP

The inne STRIPS are used to detect salivary progesterone. The inne READER measures the amount of progesterone in the saliva sample on the inne STRIPS and sends the results to the inne APP, which provides an ongoing analysis to you, the user. The inne STRIPS are distributed in pouches of 8 strips each (inne STRIP pouch).


4. Scope and terms of your subscription

When purchasing the inne MINILAB through the Site, you have the option to choose between different subscription models with different minimum terms. With the first delivery, you will receive your inne READER and inne STRIPS for one cycle. The inne STRIPS are shipped monthly in all offered subscription models.

We offer the following subscription plans with different minimum terms:

  • 3-month plan: Minimum term 3 months
  • 12-month plan: Minimum term 12 months
  • 24-month plan: Minimum term 24 months.

At the end of the minimum term, your subscription will automatically be renewed on a monthly basis unless you cancel it.


5. Prices

The prices of the Products you have selected will be indicated on the order page when you place your order. The prices are in Euro and include VAT. Please note that your subscription will be automatically renewed unless cancelled before your subscription renewal date.


6. Delivery and shipping costs

With an active subscription, you will receive regular monthly deliveries of the inne STRIPS.

  • We currently ship to Germany and Austria.
  • We charge the following shipping costs per monthly delivery:
    • Germany, Austria: 4€ including VAT
  • We use DHL Standard or DHL Express for shipping your products.
  • The delivery time is currently approximately 1-2 weeks.
  • You will be provided with a tracking number for each of your deliveries via email.

We are not responsible for delays outside our control. If our supply of the inne MINILAB is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to cancel your order and receive a refund for items you have paid for but not received.

You agree that any scheduled shipment dates are estimates only, and inne shall not be liable for any loss, damage, or penalty resulting from any delay in shipment or delivery.

If you have any questions regarding your delivery please contact us at support@inne.io or via WhatsApp on +49 170 28 84 276.

When you become responsible for the goods. You will become responsible for the goods in connection with the inne MINILAB from the time we deliver the Products to the address you gave us.


7. Pausing your subscription

You have the right to pause your inne STRIP subscription for up to 3 monthly deliveries. For the duration of this pause, no monthly payments and no shipping costs will be charged and no inne STRIPS will be sent to you. If the minimum term has not yet been reached at the time of the pause, it will be extended accordingly by the duration of the pause.

If a pregnancy occurs during the minimum term, your subscription can be paused for a longer period. Please contact customer service by email at support@inne.io.


8. Cancelling your subscription

Instead of cancelling, you can also pause your subscription. Please refer to the information in section 7.

In the event that you want to cancel your inne STRIP subscription, you will need to cancel it before your subscription renewal date, otherwise it will automatically renew.

Please send your cancellation request via email to support@inne.io, stating the email address you used during purchase.

If you cancel during the minimum term, the cancellation will take effect at the end of the minimum term. Otherwise, the termination will take effect at the end of the subscription term, i.e. at the end of the renewal month in which your subscription is currently in.

Example: Suppose your subscription would next renew on April 13. If you don't want this to happen, you can send us your notice of termination up to and including April 12. Your subscription will then end at the end of April 12.

If the subscription has been paused before reaching the respective minimum term, the minimum term will be extended accordingly by the duration of the pause until all contractually agreed deliveries have been made.


9. Ordering the inne MINILAB

After you place an order, you will receive a confirmation email from inne constituting inne’s acceptance of your order and at that point a contract will come into existence between you and us in respect of your order for the Products. We will assign and email you an order number when we accept your order. It will help us if you can tell us your order number whenever you contact us about your order so that we can assist you quickly.

Product purchases made through the Site are intended for end-users and are not authorised for resale.

Feral reserves the right not to accept your order in its sole discretion. We may not accept your order, some items may be out of stock, we might have identified an error with the description or price of the Products or because we are unable to meet the delivery times you have specified.

If we are unable to accept your order, we will inform you of this via email and you should not be charged. In the event that you are charged, we will ensure that you receive your refund promptly.


10. Providing the inne MINILAB

The Products and their packaging may vary slightly from their pictures. The images of the Products and packaging on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that colours displayed accurately reflect the colour of the Products. Your Products may vary slightly from those images.

We may discontinue or make changes to the inne MINILAB at any time. If this has a material impact on the inne MINILAB that you receive, you may be entitled to a refund. We do not guarantee that the inne MINILAB will be available at all times and on an uninterrupted basis.


11. Using the inne MINILAB


11.1 Who can use the inne MINILAB?

Private customers who are over 18 years old can use the inne MINILAB. You agree you will act in compliance with the inne MINILAB manual and any other instructions and warnings that we provide you from time to time.

11.2 Compatibility

You acknowledge that you have verified the compatibility of the Products you are purchasing with other required equipment (e.g., ensuring that your mobile device and/or operating system is compatible with the Products. You find the most recent compatibility requirements directly on the product page. You are solely responsible for determining the compatibility of the Product with other equipment, and you accept that lack of compatibility is not a valid claim under the warranty provided with the inne MINILAB (see paragraph 20).

11.3 Prohibited use

You should not use the Site or the Products for any harmful, malicious, disruptive or unlawful purpose. You should not use the Site or the Products if you are a direct competitor of inne and the services which inne offers and are investigating the inne MINILAB for competitive research.

The inne READER is only intended for simultaneous use by one person, otherwise the data accuracy and system functionality will be impaired.

You agree that you shall not access, store, distribute or transmit any viruses or any material during the course of your use of the inne MINILAB that:

(a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;

(b) facilitates illegal activity;

(c) depicts sexually explicit images;

(d) promotes unlawful violence;

(e) is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or

(f) is otherwise illegal or causes damage or injury to any person or property.

11.4 Disabling your access

We reserve the right, without liability, to disable your access to the inne APP and your inne account if you are in breach of these Terms.

11.5 No Medical Advice

Your decision to rely on any information you obtain in connection with using the Products or any other inne services is at your sole discretion and risk. We make reasonable efforts to ensure the accuracy of such information, data, and calculations. However, you are responsible for recording accurate measurements, and for using the information, data, and calculations at your own risk.

Nothing provided by inne, including, but not limited by, the communication with inne through any channel, shall be interpreted as medical advice, diagnosis, or treatment, and you should not rely on them as such.

Always consult a physician for medical advice and answers to your medical questions.

Using the inne MINILAB does not promise any particular results, including conception, contraception, or health improvements, regardless of whether you follow all the recommendations contained in the inne MINILAB or other Products. Using inne does not guarantee pregnancy or pregnancy prevention, nor does it guarantee that the prediction of your cycles will always be accurate.

You agree that inne will incur no legal liabilities towards you or anyone else due to your use of the Product or any services provided by inne.

11.6 ‘As is’ basis

The inne MINILAB is provided on an “as is” basis and we disclaim to the fullest extent permitted by law all warranties, express or implied, statutory or otherwise.  Specifically, we make no representations, warranties or guarantees about the following:

(a) the accuracy, reliability, completeness, correctness or timeliness of the inne MINILAB or communications provided on or through the use of the inne MINILAB.

(b) that the inne MINILAB will be uninterrupted, or free of errors, viruses, or other harmful components.

11.7 Webinars

You might get access to webinars on topics related to the inne MINILAB such as fertility or female hormones using a third-party provider. These webinars are available via live participation or via recording. You may not download or otherwise copy the webinar for any business purposes and distribute them without inne’s prior written consent.

11.8 Blog and Chatrooms

You must not post any unlawful material, phishing links, advertisements, pornography, any material which has the purpose of harming or attempting to harm minors in any way or other suspicious links in on the Blog or in the Chatrooms. Nor should you post your own or other people’s personal information, if you wish to exchange personal information please use different platforms to do so. You agree that you shall not infringe any copyright, database right, trademark or any other intellectual property of any other person. Spamming or any other type of disruptive and annoying chat behaviour is strictly prohibited. Any bullying, insulting, or humiliating behaviour is not tolerated. Racism, sexism and similar offensive behaviours are also not permitted. Please keep the language to English or German only. Failure to abide by any of these usage rules may result in having your comments removed or suspension or termination of your account. Any content you upload (whether to the Blog, Chatroom or otherwise) will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. Please note that our Blog and Chatrooms are moderated and we will do our best to remove any inappropriate content, however, we are under no obligation to oversee, monitor or moderate any Blog or Chatroom content and we expressly exclude our liability for any loss or damage arising from the use of the Blog, Chatroom or any other interactive services we offer. We have the right to remove any posting you make if, in our opinion, your post does not comply with the content standards set out in these Terms.


12. Our rights to make changes

We may make minor changes:

(a) to reflect changes in relevant laws and regulatory requirements;

(b) to change the methods of payment we accept for the inne MINILAB; and

(c) to implement minor technical adjustments and improvements, for example, to address a security threat. These changes should not affect your use of the inne MINILAB.

If we may make any significant changes to the inne MINILAB or these Terms we will notify you in writing. If you do not want to accept these changes then you may have the right to end the contract. Please note you may not be due any refund for the inne MINILAB in this circumstance.


13. User account, Password and Security


13.1 User account registration

To use the inne MINILAB, you create a user account in the inne APP. You confirm that the information you provide to us during registration and later is correct, accurate, up-to-date and complete.

13.2 Passwords

When you register for the inne MINILAB you will be asked to create a password for your account.

As you will be responsible for all activities that occur under your password, including ordering any subscriptions you should keep your password confidential. You are solely responsible for maintaining the confidentiality of your account and password and any payment information submitted thereunder, and for restricting access to your computer or any device which you use the inne MINILAB.

You agree to accept responsibility for all activities that occur under your account or password. You agree to notify us immediately if you have reason to suspect any unauthorised use of your account or password or any other breach of security.

If you choose to grant another person access to the inne MINILAB via your account, as a partner, you are solely responsible for such other user’s use of and access to your account. Sharing access to your account, inne APP or inne READER, might result in compromised data accuracy and system efficacy.


14. Subscription Payment

Subscription fees must be paid using one of the following payment methods: Paypal, Google Pay (where available), Apple Pay (where available), or a lawfully issued debit/credit card for which you have the authorisation to make a charge. We may seek pre-authorisation of the payment method chosen by you prior to permitting you to register for the inne MINILAB. You must maintain a valid payment method on file with inne while receiving the inne MINILAB. If any charge to the payment method chosen by you is rejected for any reason, then you agree to provide updated payment method information upon request by us and pay any balances due. We reserve the right to block access to the inne MINILAB until such time as a valid payment method is provided to cover all charges incurred by you. You are solely responsible for any late fees or other charges incurred by you as a result of your use of the inne MINILAB.


15. Intellectual Property


15.1 License to use the inne MINILAB

Subject to your acceptance of these Terms, we grant you a non-exclusive, non-transferable, revocable license to use any or all of the inne MINILAB and to display the results of the inne MINILAB for your personal, non-commercial use. All rights not expressly granted to you are reserved by inne. You agree not to use the inne MINILAB for any other purpose, nor to copy, imitate, reproduce, nor to distribute any content of the inne MINILAB except as specifically allowed in these Terms. “inne” is the registered trademark of inne and may not be used without written permission from inne.

15.2 Personal Data

Protecting your privacy and any data relating to you (hereinafter “Personal Data”) is immensely important to us. Therefore, any of your Personal Data generated by the use of the inne MINILAB will only be collected, stored and processed by us in compliance with data protection law. In particular, your hormonal data will be stored separately from your personal contact information for security reasons. It will not be sold or transferred to third parties for marketing or similar reasons.Please read our Privacy Policy to understand for what purposes we collect and use your Personal Data to provide you with the best experience and products.

15.3 User license grant to inne

Your data privacy is immensely important to us, therefore we will only work with your de-identified, anonymised data in order to improve the efficacy and functionality as well as raise awareness around the inne MINILAB.

You hereby grant us the perpetual, worldwide, transferable, irrevocable, and royalty-free right to use internally and publicly your de-identified, anonymised (in line with applicable data protection law) data in any manner, whether currently known or unknown for the purpose including but not limited to (a) improving the inne MINILAB or any functionality connected to the inne MINILAB; (b) for medical research with certified research partners. You acknowledge and accept that we own all right to any data derived by us from such anonymised data.

15.4 Feedback, inquiries and submissions

If you send us any form of feedback, inquiries, suggestions or ideas in context with the inne Products and the Site (hereafter ‘Feedback’) you acknowledge that the Feedback will not be treated confidential and that you grant us the unlimited and free of charge right to use the Feedback for marketing and product improvements. If the Feedback contains any personal data we will obtain your consent prior to using the Feedback.

15.5 You agree you will not:

(a) attempt to gain unauthorised access to the inne MINILAB or any computer systems or networks connected to the inne MINILAB through hacking, phishing, password mining or any other means to interfere or attempt to interfere with the inne MINILAB;

(b) reverse engineer, decompile, disassemble or otherwise attempt to discover any source code connection with the inne MINILAB.

(c) modify, adapt, translate or create derivative works based upon the inne MINILAB.

(d) misrepresent your identity, access another user’s account or provide any false or misleading information about yourself or any other user.


16. Your right to withdraw, our return policy


16.1 Your right to withdraw

Right of withdrawal

You have the right to withdraw from the contract with us within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.

To exercise the right to withdraw, you must inform us [Feral GmbH, Skalitzer Str. 85-86, 10997 Berlin, Germany, support@inne.io, phone: +493061076949, WhatsApp: +491702884276] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Please note the exceptions to your right to withdraw in paragraph 11.2.

Withdrawal form

(If you want to make use of your right of withdrawal, you may use this form and send it back to us.)

  • To: Feral GmbH, Skalitzer Str. 85-86, 10997 Berlin, E-Mail: support@inne.io
  • I/We () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods/service ()
  • Ordered on () / received on ()
  • Name of the consumer
  • Address of the consumer
  • Signature of the consumer (only for
  • Date

(*) Delete as appropriate

16.2 Exceptions to your right to withdraw

The right to cancel does not exist for the following contracts:

Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Please note: The inne STRIPS and inne STRIPS pouches are sealed for health protection and hygiene reasons. Thus, you do not have the right to return STRIPS and STRIPS pouches which were unsealed after delivery. Inne reserves the right to not reimburse to you  STRIPS and STRIP pouches which were unsealed after delivery.


17. Faulty goods

In the event of faulty Products, you may have a legal right to end the contract (or to get Products replaced or to get some or all of your money back). Please contact us at support@inne.io as soon as you suspect a faulty product along with a description of the suspected fault. We will then assess to see if a fault has occurred, the reason for that fault, and if we are responsible. Please also refer to our inne WARRANTY (paragraph 16).


18. Cost of Return

We will pay the costs of return:

  1. if the inne MINILAB are faulty or misdescribed;
  2. if you are ending the contract because we have told you of an upcoming change to the inne MINILAB or these Terms, as well as an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances, you must pay the costs of returning the inne MINILAB to us.


19. Our rights to end the contract

If we reasonably believe that you have breached these Terms, we may immediately terminate our contract with you upon written notice and will cease to provide Products as soon as we have notified you.

We may withdraw Products. In the event that we are going to stop providing certain Products, we will let you know at least one month in advance of our stopping the supply of the Products.  We will refund any sums you have paid in advance for the Products which will not be provided.


20. inne WARRANTY for the inne READER

We warrant the inne READER, and only the inne READER, against defects in materials and workmanship under normal use for a period of three years from the date of purchase by the original purchaser.

If you want to make a claim under the inne Warranty you will need to transmit to us a description of the alleged fault and any proof you have (e.g. photos or videos) and provide proof of purchase to us.

We reserve the right to a period of investigation and will confirm if you are able to make a claim under the inne Warranty.

Return authorisation: If you make a claim under the inne WARRANTY, any returns from your side must be pre-approved by Feral before sending the device.

We will decide at our sole discretion whether we will repair or replace the inne Reader.

In the event that we decide to provide a replacement, any replacement will not extend the life of this warranty.

If you have any questions or complaints, please contact us on [support@inne.io.](mailto:support@inne.io.)

This warranty does not cover cosmetic deterioration or damage caused by general wear and tear, physical or natural destruction, accident, misuse, neglect, wrong use or other external causes. Any attempt to take the inne READER apart or any alteration or repair carried out by you or a third party will invalidate this warranty.


21. Liability


21.1 Your liability towards Feral

You agree to defend, indemnify and hold harmless inne, and its licensee and licensors, and their employees, contractors, agents, offices and directors from and against any and all claims, damages, obligations, losses, liabilities, costs, fees or expenses resulting from or arising out of (a) your use and access to the Site and the Products, by you or any person using your account and password; or (b) a breach of these Terms.

21.2 Our liability to you

Except where required by law, in no event shall inne, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for damages of any kind, including without limitation any special, incidental, indirect or consequential damages, whether or not advised of the possibility of such damages, and on any theory of liability whatsoever, arising out of or in connection with the Products and the Site.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Site and the Products including the right to receive the Products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us and supplied with reasonable skill and care.

21.3 Limitation of Liability

In no event shall inne, its affiliates, contractors, employees, agents or partners total liability to you for all damages, losses and causes of action arising out of or relating to these Terms or your use of inne (whether in contract or tort (including negligence) warranty or otherwise) exceed the amount of fees you have paid in the preceding 12 months prior to the action giving rise to the liability.

We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


22. Third party sites

The Site may contain links to other independent third-party websites (‘Linked Sites’) These Linked Sites are provided solely as a convenience to our visitors. We have no control over and assume no responsibility for the content, privacy policies or practices of any Linked Sites. We do not warrant the offerings of any of the Linked Sites. You acknowledge and agree that Feral shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any Linked Sites.

Such Linked Sites are not under Feral’s control and Feral is not responsible for and does not endorse the content of such Linked Sites, including any information or material contained on such Linked Sites. You will need to make your own independent judgment regarding the interaction of these Linked Sites. We strongly advise you to read the terms and conditions and privacy policies on the Linked Sites.


23. Data Privacy

We will only use your personal information to fulfil our obligations under these Terms and as set out in our Privacy Policy.


24. Other important things you should know

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms. If you are unhappy with the transfer, you may contact us to end the contract within 30 days of us telling you about it.

Nobody else has any rights under these Terms. This contract is between you and us. No other person shall have any rights to enforce any of these Terms including the guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.

If a court finds part of these Terms illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing these Terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, we still hold the right to enforce at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the inne MINILAB, we can still require you to make the payment at a later date.

These conditions are governed by and interpreted following the laws of Germany, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country to residence. Feral GmbH and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Berlin, which means that you may make a claim to defend your consumer protection rights in regards to these Conditions of Use in Germany, or in the EU country in which you reside.